Kudos – Fall 2024
To: Zakhar Baklamov, SPO OB Supervisor
“This morning I met with Ken at SECO and he was extremely appreciative of you taking care of him yesterday. When he was closing up, right around 5 PM, he noticed a pallet in the warehouse that needed to go out. He then called you and you made it happen. Thank you for your efforts as this was a very important shipment to get out the door.”
From: Mike Apodaca, Sr. Account Manager
To: Alex Duran, BOI P&D
“Good afternoon, just wanted to take a quick minute to congratulate you guys on hiring Alex. This gentleman is very professional, courteous, and 100% an asset to your company. Thank you for always knocking it out of the park, OAKH!”
From: Juan Rosas, RSD Boise
To: Anthony Mares, SPO P&D
“I was at Core and Main today and Gage mentioned our Driver Anthony Mares is awesome, very professional, and represents Oak Harbor Freight Lines well. Very personable, seems to really enjoy his duties, kind, and courteous.”
From: Mike Apodaca, Sr. Account Manager
To: Megan Enos, CSR
“You were a big help Megan! You have all the attributes for excellent customer service.”
From: Airgas USA
To: Shane Ringus, AUB OB Supervisor
Contributed by: Amber Kiesel, Office Manager – AUB
Shane Ringus was awarded with a Peace of Mind certificate for a job well done and recognized by fellow co-workers. Please see below the kudos that he received from Yaro in Spokane and Mark in Auburn.
From Yaro Shevchenko, Operations Manager – SPO & LEW
We have sent hundreds of emails on LCRs in the last few years. When you get a response like the one we recieved, it truly makes you feel that the person reviewing it took some time and put an effort into it!
AUB has been great in providing feedback. For most terminals, I have to set myself a reminder to follow up but that isn’t necessary with AUB. Props to your team! Little things like this add up and go a long way.
From Mark Shivel, Terminal Manager – AUB, BRE, OLY
Thank you, Yaro!
We are pleased to see Shane’s detailed follow up and your outlined response. He is being recognized for all of his hard work and we sincerely appreciate the acknowledgement towards his detailed efforts in this area of responsibility.
To: Daniel Lemaster, POR P&D
“The gentleman who delivered our tables today was exceptional!
Please pass along my compliments to his Supervisor”
Thank you for bringing Peace of Mind to our customers, Daniel!
From: Pam Montoya Lake Oswego P&R
To: Ellie Parker-Schenck, EDI/Marketing
“I just wanted to say thank you for being a rockstar the past couple of months! You’ve been killing it with onboarding all the EDI accounts that sales & I have brought to you.
Keep it up!”
From: Erik Eastby, AR Supervisor
To: Kaylee Gross, AUB CS
“I just had a great experience with a team member of yours, Kaylee Gross. I called in kind of a panic, she stayed calm, and helped me figure out when my shipment was going to arrive. I realized it was too soon and I didn’t have enough people to unload it (that was the panic part), she calmly took care of it with a quick phone call. It was a great experience and a great result. I really couldn’t have asked for a better outcome. I really appreciated her help and I wanted you to know. Thank you Kaylee!”
From: Leo Alvarez, TAP Plastics
To: Tom Osborn, SPO P&D
“I visited with Nick at Spalding today.
Nick spoke very highly of Tom Osborn. He said Tom always goes above and beyond the call of duty daily. Very helpful and professional. Nick went on to say that of all LTL Drivers that land at his facility, Tom is the best hands down.”
From: Mike Apodaca, Sr. Account Manager
Have a Kudos to Submit?
Have you seen someone go above and beyond?
Do you have an Employee you’d like to give a special shout out to?
Have you received a compliment for another Employee from one of our customers?
Email newsletter@oakh.com
Make sure to include the name and location of the Employee, so we can acknowledge the correct person.
