I would like to express my sincere appreciation for Felicia. I have worked with her for several years, and every interaction I have with her is consistently positive. In my 25 years in this role, working with many different carriers, she stands out as my favorite by far.
Felicia doesn’t simply perform her job—she truly goes above and beyond. It is clear that she cares about the quality of her work. She is exceptionally responsive to my emails and takes the initiative to track down materials when we are short. Her diligence directly helps reduce the number of freight claims filed with Oak Harbor, which is greatly appreciated.
In today’s world, negative experiences often get the most attention, while positive contributions can go unrecognized. I believe it’s important to acknowledge people who genuinely make a difference, and Felicia absolutely deserves that recognition.
This kudos is to all the terminals and teams in the NW that contribute to the success we have had with ULINE and to the continued growth and accomplishments with the goals set in front of us.
Photos below include a letter from ULINE’s VP of Logistics, Angelo Ventrone, and our Olympia Outbound team who gets the ball rolling with the account.
Dear Oak Harbor Managers! 😊
I receive shipments through only Oak Harbor with all of my KCD Cabinet deliveries. ( I only trust you and it’s worth it!)
Today I had a delivery is Fruitland ID. That was for a residential address.
The delivery was sent on a truck too long to get to the home ☹
My Amazing Driver Khris McCreary was a miracle worker!!!!!!!! (He has done the impossible for my deliveries in the past as well).
Please make sure Khris McCreary gets some kind of Award or recognition, as he went so far above and beyond to make this delivery possible.
Thank you so much for being an amazing company!
Odette was gleaming with thanks as Abraham Rodriguez provided in her eye some good old fashioned customer service.
Courteous, personal yet professional.
Abe was amazing. 😊
Have you seen someone go above and beyond?
Do you have an Employee you’d like to give a special shout out to?
Have you received a compliment for another Employee from one of our customers?
Make sure to include the name and location of the Employee, so we can acknowledge the correct person.